Booked car hire with added extra for a sunday collection at 11. Went to shop - it doesn’t open on a Sunday… Called customer service asked to change the collection to Belfast airport to be told would have to cancel the booking and rebook - losing over £300 to wait on a refund. Advised I can not do this to be told he doesn’t own Eurocar doesn’t care either way and hung up on. Called back got a girl this time at a party - could hardly hear her over the music to be told the same as it’s a new booking. Asked if we could just get it on Monday morning to be advised no as it’s a new booking would again need to loose and wait in the original booking money and rebook. Cancelled completely and went with Alamo - who were a dream against this riot. 16 days (working) later - still waiting on my refund ! Actual joke of a company should not be allowed to be in business total scammers
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