Pretty poor experience and would not use again. Booked through main reservations to pick up a car from Chelmsford. Then received call from Chelmsford to say they don't have that car or comparable so only option is to pay to upgrade, all their cars are at Stansted apparently. Cancel booking and rebook car to collect at Stansted. Arrive at Stansted the next day and they don't have the car we booked, again try to get us to upgrade then give us a 'comparable' vehicle. Were told if we were passing could see about swapping over to what we actually booked, asked for direct number so I could phone ahead to save a wasted journey - number I was given was the main switchboard and when you try the option for branches it is just a continuous message - frustrating! Then when I had to extend the drop off time by a few hours I was charged a full days hire. We ended up switching to Hertz, booked a car with them online and then turned up and received the car we had booked. edited following reply from europcar. I have already spent time on the phone to customer services and don't wish to waste more time. Also - check you bank statement carefully - we have been overcharged a days hire so are having to spend time trying to get that back!
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