I am disabled and this company provided a curtesy car when mine was damaged, my car was repaired and returned on the Friday, I contacted them to collect their car and was told by 1pm on the Friday , I then received a text at 1.50pm saying it would be between 2pm and 4pm on the Friday, at 4.40pm no one had shown up, I contacted them ands was told to ring the local branch after holding on for 20 mins no one answered so I called the main number back, they then put me on hold saying they were contacting the local branch, 25 minutes later I was just left on hold, so I phoned a 3rd time, and tried to explain again and the man just kept speaking over me so I asked if I could explain , and he said are you finished now, I cant do anything I'm a call centre in Morocco, so I asked for a UK number, which on calling they said they would escalate it and someone would call, that afternoon or first thing Saturday, at 9pm I received a text saying they were sorry they couldn't pick the car up and would call as soon as it opened, I cancelled a chest CT scan at 5.30pm on the Friday as they never turned up, also an optician on the Saturday as I had no idea when they would show, on Monday morning ad 7.25am I had a text saying they would pick the car up between 2pm and 4pm, then at 9.25am while I was at an appointment I got a call saying they would be there in 15 minutes, I explained I was at an appointment and they were very abrupt and I told them about the text earlier in the morning to which he had no knowledge of, and I am still waiting for it to be rearranged and picked up, they also supplied the car with between half a tank and three quarters of a tank which I took a pic of, and told me it was full, I have returned it with three quarters of a tank and cancelled my card as they said I would pay premium for a full tank when I said it wasn't full and I had proof, I have also C-PTSD and this was extremely distressful , over two and a half hours on the phone to rude staff , who treat disabled and people with mental health issues dismally , disgusting company.
Claim your business profile now and gain access to all features and respond to customer reviews.
Europe's #1 car hire company, offering great prices, great deals and great service. With a large fleet of luxury, fun and standard cars and a wide range of vans, you're sure to get the vehicle that meets your every need. Book direct for our best price guaranteed.