Hired a car recently from them. Never again.Hired for a few days when I got a call from Europcar telling me it was due back This morning - a Wednesday (15th May )- I was sure I had hired the car until the 16th as the 15th was the date of my stepmothers funeral) I explained this to the guy on the phone. He was adamant that I return the car. I told him I can't as I am going to the funeral within 2 hours and that I am more than happy to extend the hire. he was adamant that I return the car - again I reminded him that I an going to my mothers funeral in the next hour or so. He absolutely refused to let me have the car longer and insisted I return it, stating that I wouldn't be insured to drive it and he will send a flatbed truck to collect it.All this rather than extend the hire.Europcar wouldn't extend the hire so I can go to my mothers funeral. I would not touch these Ba----s with a bargepole.In fairness to the guys that work at their place in Luton airport they were nice, helpful guys but the man on the phone seemed to be from some head office somewhere.Luckily the drop off place at Luton has other car rental firms there and the guys at Avis sorted me out a car. I have been hiring ever since from them and they are great.Europcar shot themselves in the foot because I am hiring for 6 months due to issues with a collision with my own car and I have spent £4000 on hire cars so far but like I said - wouldn't touch these heartless ba----ds with a bargepole.I got to my mothers funeral as my cousin was reading the eulogy. Thanks Europcar.
Claim your business profile now and gain access to all features and respond to customer reviews.
Europe's #1 car hire company, offering great prices, great deals and great service. With a large fleet of luxury, fun and standard cars and a wide range of vans, you're sure to get the vehicle that meets your every need. Book direct for our best price guaranteed.