First of all, they don't offer an airport pick up, you have to pay for this even so they're situated in an area with very little bus services, hop on a taxi on a saturday, it will cost you 27£.Second, they will trap you into signing documents quickly while saying the exact opposite : you're distracted, they have a strong accent, you sign and do not get a copy of what you signed.Then they will trick you by saying the charge to upgrade is only 15£ more, without saying it's per DAY. They won't give you the time to read what you sign because they have to go on their lunch break.Finally, and that's the best part, they will make you take pictures of the car saying that they've notified the existing damage on your car BUT will make you pay for it after you've dropped the car back on your own because they close at 6pm and have no agent to check the car with you later than 6. We trusted them, we got played.Of course we took pictures and have proof for the existing damage when we picked up the car but what a deception to have rented from Europcar. I will never trust that company again, not in Poole anyway. So disapointed.
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