Hired a car at Bristol airport. The service rep asked if we wanted extra insurance which I declined as we already had it independently. He then asked if we wanted Roadside Assistance cover and said it was "only £5". Both my husband and I commented and questioned the amount, but he confirmed that yes it was just £5 so we agreed. Stupidly I signed the agreement without checking it, assuming it was just for the car hire (which I had pre-paid) and the extra £5. It wasn't until I got the final invoice after returning the car that I saw that the roadside assistance was not £5, but was in fact £5.81 PER DAY plus VAT, making a total of £48.97. This was an added cost of 32%. I raised the matter with Europcar, but they were not interested in what the sales assistant told us, only what I had signed for. I consider this to be sharp practice, taking advantage of people who have had an early start, travelled a long distance and are anxious to get their car and go. This car hire was only for a week. Later in the year we will be hiring a car for a month, but it won't be with Europcar or any of their other companies, so for £48.97 they've lost out on a future hire of around £1300 and more on future hires.
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