Stop replying with a standard response. I already provided all the information you need. Your service is unsatisfactory and unpleasant. How do you want to fix it? I'm travelling with my family, and I'm without a vehicle. I had a terrible experience trying to contact the branch at Ciampino airport. The phone number was invalid, and no one answered the phone for days. When I called the UK head office for help, I was misinformed, which led me to cancel my reservation and rebook it. The operator made mistakes with the pickup location, and when I called immediately after receiving my confirmation email, I was told that I had to cancel and rebook instead of making amendments. To my surprise, the operator offered a 20% discount for the mistakes but then asked me to pay more than my previous reservation. When I questioned this, the operator requested my security number for a manual payment, but the transaction kept failing despite repeated attempts. The operator refused to let me speak with a manager or another staff member. I asked for a full refund and for all my information to be deleted. I later found that incorrect transactions had been approved by Europcar, and I suspected possible fraudulent activity. It was a terrible experience, causing unnecessary stress due to unprofessional and unacceptable behavior from the staff. This left me without a reservation and with concerns about fraud. I urged the company to review their recording system for reference.
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