Car was book way in advance via motobility, 3 times had to phone as I was promised the car in the morning, then at 1pm then eventually came late afternoon. The car was supposed to have been cleaned, but found sweetie wrappers and a dog poop bag holder under the front seat. Suppose to have come with a fill tank, but got 3/4 tank. Damage on the rear bumper which wasnt pointed out to me, so took photos, an error light about rear sensor kept coming on randomly. No problem the two weeks I had the car, until tried to return it, phoned 10am told they would pick up by afternoon, 4pm phoned told would get by 6pm... nope, phone next day AM told would be picked up, late afternoon finally picked up pointed out damage on bumper, guy thought it was me, until told him have photos taken when it was delivered. Also I took photo of when I filled the tank as per requested, just as well as they took £30 from my credit card for fuel!! When I contacted them and told them I had photos showing full tank which was time/date stamp, few days later they refunded my money. Really not happy with the service, mislead about times, took money they were not entitled too, imagine if you didn't check credit card or missed the invoice, how much do they make by charging for fuel when they make a 'mistake' will possibly seriously consider about using them again if needed in the future.‐-------------------------------------------My reply to your reply, not a chance, dealt with your customer services on more than one occasion and they don't care, as long as they get their wage. You think people are stupid with your automatic replies, you say the same on every reply. 2.4 your Trustpilot score, I would be very concerned, you have more 1 star than 5 a huge red flag.
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