Do NOT trust the agents at the desk in Stansted. I was conned into signing for a completely unnecessary and unwanted upgrade for £248 which doubled my initial booking cost!I was alone with two kids and plenty of bags after a tiring journey and the agent took full advantage by dismissing my concerns and questions and talking as fast as possible until it felt rude to keep asking him to slow down. When I tried to read what I was signing I felt stressed and rushed because I had two kids and all our bags to keep an eye on and had not understood at all that I was signing for an extra cost or a paid upgrade. I was under the impression that this car was what was available. The car had a big dent in one side so when I went to collect it I reasoned this was also why I’d been allocated a very different car to the one I’d booked. Clearly I was wrong.Yes I signed the forms. Yes I should have pushed harder for clarity. But I have never experienced anything like this with car hire previously and was not expecting someone to behave this immorally. Terrible terrible customer service.
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