I arrived earlier in the Heathrow Europcar Branch.They tried to sell me a better that the booked car, in the excuse that they have not an available car at this moment. They suggested I had to pay an extra 600, then 400 and finally 275 GBP to give me a better car that it was available at that time, otherwise I would have to wait 3 hours until my car becomes available.I originally had paid 300 for my rental. And I could see that in the branch at that time there were more that 150 available cars of all categories.I denied and waited.Finally they gave me a car in the class I ordered after letting me wait for 40 minutes.I am dissapointed by this behaviour since my experience is excellent with this brand.That is why I put 3* and not 2* which would be based on my last experience
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