Absolutely scammed by the Europcar team at Edinburgh Airport. Turned up with a rental voucher fully paid including required insurance. Was told I had to pay an additional £114 before car could be released as my 3rd party booking site had not carried insurance forward. Was told this was a system fault and would definitely be refunded, and this was the only way to get the car, Following return of car with zero damage, Europcar now claiming additional insurance was “entirely voluntary” and will not be refunded.
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