Unfortunately no option to leave 0 stars!The car was delivered to me with severe bodywork damage to the drives side, i complained about this to the delivery driver who just replied, well take some photos of the damage to cover yourself!!After covering less than 300 miles in over 3 weeks, the clutch failed and the vehicle was unusable.i informed Europcar who told me i would have to wait with the vehicle for the estimated 3.5hrs for the AA to arrive!!I had to get a taxi to an urgent appointment and leave the very defective car supplied to me by Europcar.Europcar then contacted me to say i would have to return to the car and wait for the AA. I told them they could collect their car keys at anytime, but their very rude and unhelpful staff member told me this was not their problem and that they would not supply a replacement vehicle until i had returned to the broken down vehicle and waited for recovery by the AA.This was eventually resolved 2 days later when i had to lose time from work to wait for the AA to recover the car. I refused a replacement vehicle from Europcar considering the awful and unbelievably poor service and disgraceful condition of the vehicle already supplied!To add further insult, Europcar won't cover any costs incurred due to taxi fares and time lost from work, but they charged me via the credit card i reserved the car with for refueling the vehicle that i couldn't refuel due to the fact it didn't work!!!I hired a replacement vehicle from Sixt car hire who were very helpful and professional, and supplied a very nice car in perfect condition that actually worked!Europcar staff were very rude, extremely unhelpful and need to take some courses in customer service!
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