Second bad review I’ve had to post within 3 days…. You’re doing well Europcar! Car was scheduled for collection from my hotel post hire at 1500. I called customer services at 1430 ensuring I would be called by the person that collects, as I was still at work, and would need to come outside….. voice message received at 1600…. Why haven’t I returned the car to branch…. Because you were meant to collect!! Phoned customer services again, they confirmed branch was to collect from the same place as they dropped off. Customer services couldn’t contact branch, neither could I! Maybe you need to call more than 10 times before they answer! I leave the country tomorrow, I hope you collect it before I leave!
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