I rented a car in Scotland, which had engine trouble which we exchanged for the same make and model. After 1 weeks rental we were charged over £1000 for excessive mileage, according to Europcar we drove 7000 miles. We initiated a dispute on 5th July as the mistake was 100% theirs, but still have no money back, no e-mail or any communication from Europcar at all, even though we have e-mailed numerous times. Our last phone call to them was on 22nd July when they told me that our refund had been approved on the 19th July, but still we have not seen a refund, and it is now 26th July. I am disgusted by their lack of care, customer service is non-existent, and the fact they still have over £1000 of my money nearly 1 month after the rental, and there is nothing I can do to expedite getting my money back.
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