After years of loyal patronage without any issues, I was unexpectedly charged for a tyre puncture that was not my fault. Regular maintenance checks should have prevented such occurrences. Additionally, an engine warning light was illuminated by the time I returned the vehicle. Despite promptly communicating with the company upon discovering the puncture and taking time out of my journey to have it repaired at a garage, I was charged £14 for the tyre repair and £40 for administrative fees. The customer service was unsatisfactory, as I received a charge instead of compensation for the inconvenience. It's important to note that the tyre deflation was not apparent within the first 24 hours of vehicle pickup, and it was only on the second day that I noticed and reported it. The vehicle's condition at pickup was substandard, posing a safety risk. For future renters, I recommend documenting the vehicle's condition through a video at the time of pickup. Be aware that if any issues arise after 24 hours that are not your fault, the company's response may be unsatisfactory and result in unwarranted charges. The fuel was also not full on pick up and they told me I would receive 10 credit. This obviously never happened..I've obviously emailed multiple times to complain so their reply to this review means nothing.
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