My son, who lives abroad, had an email detailing a car hire.After checking it out it was a genuine booking, but nothing to do with him.I tried to speak to them re it being a possible fraud and they, naturally, wouldnt discuss it with me, however, I did ask them to record it as a possible fraud.Subsequently my son has spoken to Europcar, and they showed a complete lack of interest, claiming it was an error with the wrong email, despite him not using europcar for many years.He asked for an email to confirm the conversation, but this is apparently not possible.I do hope they recorded both calls and can then listen to the appalling customer service.Find an alternative , this company seem unable to deal with any problems or people
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