Terrible, unhelpful, uncaring company with very poor customer service. I booked to hire a car from them through Carjet. They were a nightmare with lots of unmentioned hidden charges. The displayed price of hire on the website was £220 and as I turned up to Europcar to pick up the vehicle, they informed me of a hidden charge of £85 which I had to pay on the top. I refused since with that price I could have hire a Mercedes-Benz instead of a Nissan Juke! I was left without a car. My kids missed last day of school and I still have not been able to get hold of a single person to resolve this issue or to get a refund. EuropCar did next to nothing to help. They people behind the counter were not sympathatic nor competent to help solve the problem. Moreso just pointing fingers, ping ponged me to CarJet. Carjet does not have an email address nor a UK phone number to contact them. Europcar staff knew that but did not help. Just said there is nothing we can do. Sorry. Makes you feel helpless, not cared for and insignificant as a customer! Definitely not a feeling I wish to experience again. I also had my elderly mother with me to pick up the car on Thu. It took them a good one and half hour to get to the conclusion that now they want to charge me extra or they can't help me with a car rental. To be avoided....
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