Absolutely appalling customer service. Took delivery of a van for replacement work van on Monday, on wednesday the same week, lots of warning lights come up, so pull over as it’s not my vehicle and don’t want to damage it further. Spent no less than two hours back and forth to euroocar and the AA. Each blaming the other whilst I am losing a day at work. Eventually decided to drive the vehicle to the branch that delivered it only to find it’s not publicly accessible. Finally got to speak to a local branch after hours of useless communication . They have said a replacement will be delivered to my address in the morning, I have no faith that that will happen. I’ve had quite a few rental vehicles over the years for business reasons but never experienced anything like this. Terrible.I have just read the reply from EuropCar. I had no idea that their fault had incurred additional costs? They did not deliver a new vehicle within the required time frame, I went to collect it. This was on 25/06/24. It’s now 27/07/04 and the replacement vehicle has an engine warning light showing. The vehicle is stationary and will be reported to EuropCar tomorrow. Not sure what they’ll do, probably pass me to AA who will pass me back to Eurpocar, as is the cycle. I won’t be wasting another day , I’ll log the fault and you can decide what you want to do with the vehicle. I will be lodging a complaint through my company fleet team.
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