Booked a car 3 weeks in advance and paid for it up front. Needed to attend my sons wedding. Morning before got an email asking me to check in on line and did so. At 3.30 in the afternoon just 18 hours before I was due to pick up the car was sent an email to say they had cancelled my reservation. No explanation no apology. Phoned the local pick up point who said there was no availability and they could not help. Phoned central booking who said they could not find an alternative. Worst possible service I had booked paid for and had a confirmation email for the car but they cancelled it with no explanation just a few hours before I was due to collect it.
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