Absolute scam. Rented as I have done for many years through broker company and showed up to the Europa car (Victoria) and zero insurance included - had to pay premium or pay for full market value for the car if any damage (!!) and tons of extra charges. I was running late due to delays my side- tried to ring to shift the time slot but no pick up - … and then charged more for ‘an upgrade’ as they cancelled my original booking. So what was originally a £178 rental turned out to be well over £400!! The car was scratched and dented and they tried to claim two of the scratches were on my watch, despite them being listed on my copy (yet not theirs)….! Thankfully the manager remembered seeing these … avoid avoid avoid… guy who charged me tried to make it seem he was doing me a ‘favour’. Booked through Holiday Autos which I’ve used many times but both they and Europacar total Fail! All I can say is check and double check you’re covered. This was the most expensive car rental I’ve ever had. Never again.
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