I have rented a car from Glasgow Airportnfor a week. Having driven about 40 miles from the airport, my car developed a major electrical fault. When I rang them to ask for a replacement vehicle I was bounced from customer services, the AA, First Response (the people who co-ordinate EuropeCar caccident response). None of these were able to authorise a replacement car. After being bounced from one phone number to another, sitting listening to messages for about 2 hours, The best I could get was the AA to come and tow the car back to Glasgow airport & then for me to drive it back. I was treated with disinterest or rudeness by EuropCar staff. I will never be renting with Europcar again & strongly suggest nobody else does either. When you need them, their shoddy car is your problem - not theirs.
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