We had a terrible experience with the Woodford Green Europcar branch on June 21. We pre-paid £89 for two infant seats for our two-month-old twin babies, but when we arrived to collect the car, the seats were nowhere to be found. This left us with a car we couldn't safely travel with as all babies require special infant seats in the UK by law. The company's failure to provide what they offered on their website and what we paid for was unacceptable and caused significant distress. We are currently awaiting a refund for the car seats that were not delivered (for which we have already had to chase this company twice to no avail!) and urge others to be cautious when booking with them. This experience has seriously damaged our trust in their services.
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