Heathrow airport branch I arrived early @5pm while the time to collect the car was 9pm.They suggested to pay 40 then 20 and finally 15 pounds per day in excess to provide me with a car at the time of my arrival.This was clearly an extortionate behaviour.If you pay Extra (600 then 300 and finally 225 pounds) for an initial booking of 290 pounds, then by magic a "better" car can be available while a same or smaller category car is never an option!!!I asked for a smaller car and they suggested a really small 2 door car.I mentioned that I am a regular customer with Europcar, they continued to claim there's no available car for me and that I would have to wait for 3 hours to get my booked car. After waiting for 40 minutes they called me and said that " the car has just arrived" and they gave me the car.I expected from a big company like Europcar, to be more professional.
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