Everything related to my recent car hire with Europcar went fine, until a few weeks after the rental I realised I had been charged an extra 174 Euros, which when I spoke to Europcar were for 'Customer Extras' taken out at the rental office. The receipt for these charges never reached me because somehow an additional number had worked its way into my email address on their records. Customer service showed me the contract/invoice which I signed (where I was told to). However, the staff at the rental desk never told me that the car they were providing was an upgrade, nor did they ask me whether that is what I wanted - if they had I would have declined. I should have taken more time to double check what I was signing, assuming that the figures were a breakdown of the charges I had already paid several months previous, and as I don't speak fluent French I did not recognise the French terms for 'upgrade' next to what I was signing. I still maintain, though, that I was tricked, hoodwinked and hurried into signing for an upgrade that I was never offered and I never requested.I have been through several Customer Services agents both via email and via the telephone, and was most recently told there was no other way of escalating this to a manager or requesting my case be heard by anybody else. I think this practice is despicable, and I see I'm not the only one who has been stung in this way. Avoid Europcar at all costs, even if their deal *seems* the cheapest.I know Europcar will likely respond asking me to complete their online form to see if this can be resolved, but I have been to the end of this process already. Europcar, if you read these - please advise on how else I can seek a refund.
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