I ordered a car to hold me over until my new car arrived.I collected my Corsa with 1000 miles on the clock from Worcester on Friday 12 July.The car had clearly not been fully checked as I noticed that there was a crease on the offside sill.I brought this to the attention of the customer care staff who then realised it was an existing damage.After my new car arrived I returned the hire car 4 days early to a site that was near my new car pick up.On arriving, they were not expecting me even though I made a call a day earlier to check where I could leave the hire car and charged me £26 for returning it 4 days early to a different site.I arrived at their Nechells Birmingham office early on Monday morning to be told they were not expecting me, even though I was told it had been recorded.After arriving I was dismissed by the guy on the desk who said "one of our lads will deal with it" while he was clearly on a private call.The guy who checked the car found the crease and suggested it was down to me damaging the car. It was clear that when I collected the car originally, the guy who made the note of the crease put it on the wrong side of the paperwork after I pointed it out to him.Basically they suggested this crease was down to me when clearly it was there when I collected it.Their customer service is shocking and clearly leans towards charging the customer more for damage that they didn't create. I am grateful that I took a picture of the damage upon collection as this proved it wasn't my fault.There are clearly customer service training needs here.
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