I recently had a very disappointing experience with Europcar and feel compelled to share my story to warn others.On 6 July, I rented a Tesla Model 3 from Europcar at Heathrow Airport for a week. I prepaid £394.04, which included the Basic Protection Plan. Upon arrival, I was in a rush to pick up my family and trusted the Europcar employee, Danielle, who assured me that the only extra charge would be a refundable £510 deposit. I explicitly stated that I did not want any additional insurance.To my surprise, when the invoice arrived, I was charged for:Super Personal Accident Protection: £56Selection Protection Package: £210Roadside Assistance: £77.03These charges were never discussed or agreed upon. The total amount on the invoice, including unexpected fees like a Premium Station Surcharge and various licenses, did not match the initial quote.This isn't the first time I've encountered such issues with Europcar. Last year, a similar situation occurred, and despite raising a ticket, I received an unhelpful response, forcing me to accept the unjust charges.This repeated experience of hidden costs and lack of transparency is unacceptable. I feel deceived and let down by Europcar’s practices. I urge potential customers to be extremely cautious and thoroughly review every detail before signing anything.Overall, my trust in Europcar has been severely undermined, and I won't be using their services again
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