BEWARE!!!! I will never ever hire through Europcar again. Be very wary of hiring through this company. We hired car in London for 13 days and half way through the rental we received a flat tyre and unfortunately it was a Sunday and we were in the Lake District so not close to any major towns. Ok so flat tyres should not be a major problem but as hire cars no longer supply a spare to at least fix the problem short term we had to drive until we could get to a nearby town and make several phone calls only to be told that as it’s a Sunday all they can do is send a truck to collect the vehicle and us and take us to our hotel because they don’t have mobile service that can change the tyre on a Sunday and all the tyre shops are closed which therefore meant we were dropped at our hotel with a car that was not drive-able and told that we have to call back on Monday to start the whole process again. So after arriving at the hotel I tried contacting Europcar to at least get the process happening Sunday night so at least first thing we can get a new tyre for the car as we had places we needed to be Monday morning, once again after several phone calls I was told nope sorry nothing we can do to help you tonight call back after 8 am, are you kidding??, I now have to call again in the morning at 8 and who knows when we will get the car sorted. So again next morning after several phone calls and being told it would be days before a mobile person can get a tyre to us they arranged for us to be taken to a nearby tyre centre and have the tyre changed it was 11.30am before we had a driveable vehicle so 24 hours without a vehicle that we had paid for, 24 hours of stress and disruption to our trip, and then we get home to an email saying they are going to charge us for the replacement of the tyre and no compensation for the loss of vehicle for the 24 hours we paid for but not able to use…. Will never ever hire with Europcar and will be making sure everyone knows about how they treat their customers
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