I paid for a van online and was not told that I had to provide a soft credit check. I rang the company once I had seen the email who told me they could not deal with it over the phone. I was given an email address that was undeliverable, I did not realise this until I sent the second email, a day and half after I sent the first one. I was told that I would be responded to within 8 hours, which I was not. I Then called angain annd was told that they could complete the soft check for me AND that I needed something extra form the DVLA, without calling them I would have been non the wiser. Bad communication
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