europcar.co.uk

A disgraceful and dishonest company

A disgraceful and dishonest company. How is it the customers problem to inspect the vehicle (with a fine tooth comb as it turns out) to record any damage. You hire a car in good faith, I drive it carefully and respectfully as I would my own car. Then you get €742 taken out of your deposit for a mark that you can barely see close up yet the representative after looking at their phone/tablet went from the front of the car straight to it. Then quite cleverly made sure I didn’t have a photo of it before saying he would have to submit a damage report. Shame I can't post a photo the mark virtually disappeared when I gave it a quick rub with a damp cloth. I know a bit about car repairs and this would take less than 30 seconds with the correct polishing compound s where have they got €742 from? They are just making it up – its criminal and a money making racket. The rep even told me all repairs are done at the end of the vehicle life before they sell it on so it hasn’t stopped it being hired out again, the fact that the car handbrake operation was very poor was not even noted when I mentioned it.It is a total scam and I thought Europcar was one of the bigger better companies, obviously not!We were given a 80,000km Yaris in dark metallic grey with a lot of marks on it, how are you supposed to record every little defect on a dull day in a car park when you want to get on with your holiday? I wrote down tried to report further damage and was just told by their rep to go and photograph it. Yet when you return the car you are told it has had 3 inspections before it is hired out again, so nothing could be missed, yet I found several defects much worse that the mark in question that were missed, so the car has not been thoroughly inspected prior to hire. I will be talking to my credit card company and making a formal complaintRef 2347856

Date of experience: Jun 22, 2024