Confirmed they had a specific vehicle twice within half an hour that we wished to hire. Pushed us to book within the last 2 minutes of their 4 hour boking window, but then within 1 minute of booking, and taking our money, they called to say they had no vehicle!! They also want 5 days to give me my money back. Leicester confirms availability, but apparently have no visibility to local stocks!!Tried to complain - apparently they have no managers, or head office, no escalation, only 'log' a complaint.Very unprofessional. Lesson learnt, stick to smaller local companies, than these big cowboys!
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