I lost the car key, but Europcar did not have a spare and because of that then had to order a new key. On top of that then they had not written any updates in the car rental history, so they spend two days finding it in their own yard. It then took them a week to get a new key. So 2 days rental went up to 11 days. I complaint and even though a conversation is still going on then they have taken the extra 9 days rental from my bank card. I have no been in contact with customer service and there was no understanding at all and not even an accept or apology from them for all their poor service and mistake. So for every one: choose another company because these guys only want to take your money and they will charge you for old damages even when you prove they were already there.
Claim your business profile now and gain access to all features and respond to customer reviews.
Europe's #1 car hire company, offering great prices, great deals and great service. With a large fleet of luxury, fun and standard cars and a wide range of vans, you're sure to get the vehicle that meets your every need. Book direct for our best price guaranteed.