I hired a car through Ryanair. Ryanair completely cocked up my booking for my car at europcar. As it was booked through a third party there was little they could do to help. I ended up having to pay an extra £199 for a car which I'm obviously enraged about. The gentleman who helped me however was very kind and did his best. Waleed, employee at the London Stanstead Airport was very professional and helpful. Due to the cock up and the inconvenience he upgraded my car for me too. He remained calm despite the ever growing queue. In fact his colleague, Liverpool accent, kept walking off from the desk for long periods, and allowed people to queue jump.
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