If I could give zero stars I would.I booked and paid over the phone. The customer service agent did a reference check and then took my payment. Surely at that point before paying I should have been told if there was an issue and therefore no money taken. Had that happened, I would’ve had sufficient time (and money) to source and book a van elsewhere.Instead, Europcar tells me on the day I’m moving house when I go to collect the van that my booking has been declined and furthermore now has my money until the refund is processed.How is that process designed to be customer friendly? An already extremely stressful event was made even more so by this process. I was left with no van, no access to my payment and to be frank, rude staff who were more concerned with what time they were going home.A friend then attended the branch to book the same van only to be told they had none (despite me clearly seeing availability on the app and website)The whole process caused me considerable stress and anxiety and I honestly feel that Europcar could’ve done better.
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