Hired a car for over a month with Europcar Bham. Paid the deposit on the credit card ( luckily) and the outstanding balance on my debit card.Returned the car with a full tank, prestige condition inside and out. Received confirmation of 0 damages etc etc. Now I've been told that my deposit will not be refunded. Reason - when I extended the rental, payment was not taken ( which it was). I then had to send bank statements to prove that the payment was indeed taken. Over a month has passed still nothing from Europcar.I've been using Europcar for many years and have never had an issue. I can only assume that the economic crisis is impacting them more than we think, and they're now trying to find ways to recoup any loss of earnings during the pandemic. It appears that alot of people have experienced similar issues. And my credit card company has confirmed this.Thankfully, I paid the deposit with my credit card.Be aware, and if you do decide to use them pay using your credit card so you are protected.
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