We have been charged with additional insurance we didnt ordered, and my personal data(email and phone) in the agreement were filled with false data. I can see simillar cases happened to others lately so I warn you. Details:We had 2 identical reservations. On the airport when taking the cars one of their workers tried to scam us on additional insurance for one reservation, but we didn't approve this cost and we were finally charged only with 100 GBP deposit per car as it supposed to be. After coming back to Poland the deposits disappeared from the card, but day after charges fro 100, 100 and 290 GBP have appeared. For one reservation there was no invoice sent to the e mail. It took over a week for the customer service to sent It even tough I have sent them my agreement as attachmenet. It occured there is additional insurance for one reservation we didn't ordered. I explained the situation from the airport, placed a complaint on that worker and demanded explenaition, but they haven't responded. Even though I have sent 3 reminder e mails regarding no response there was still silence. I decided to open new case on customer service and after couple od days thay finally replied that the costs are valid. They have attached their version of the rental agreement. It occured that in "Personal data" there was some number to Switzerland (I am polish) and some dummy e-mail adres written in different handwriting then mine amd which I dont have on my copy of the document. That's why I haven't received an invoice on time I was still in UK. What's more there was additional page of agreement with "additional optional products" I haven't received from the worker and don't recall signing it. The customerservicesuk...europcar.com worker ignors my questions and demands for explanation, often being silent for days, only to reply that the charges are valid, ignoring the rest of the correspondence.Scammers! Don't trust this company.
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