Absolutely shocking customer service from such a huge company! Hiring a vehicle through directline insurance and motability.... absolutely zero communication with any local branch and absolutely no resolution to a request to change a vehicle due to a medical need. This has led to the cancelling of a family holiday and my daughter being left house bound by the sheer lack of interest by europcar. I hope nobody has to go through this, it has been nothing but sheer frustration and complete disappointment. Never again will i use this company
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Europe's #1 car hire company, offering great prices, great deals and great service. With a large fleet of luxury, fun and standard cars and a wide range of vans, you're sure to get the vehicle that meets your every need. Book direct for our best price guaranteed.