Booked and paid £135 for a car for 4 days for a family trip to Alton Towers so other than the drive there and back the car was in a car park for 3 of the days.Collected the car with no issues, paid a deposit of £273 which I was told would be refunded on return of the vehicle.No issues on the trip, filled the car with fuel and returned the car with no issues. Return receipt states - no new damage, fuel full and deposit would be returned 7-10 days.After 6 days £100 was returned, when I questioned this I was advised £173 was taken for premium protection. When I complained I received a rude email from Adii saying I had agreed to this.When I stated that I had not I was told it would not be returned and he refused to escalate my complaint, case closed.I thought going with Europcar I would avoid nightmares like this. I am now going to struggle to buy my kids new school clothes. Disgusted with Europcar.Europcar please don’t respond with the usual “please contact us to discuss” to make yourself look better because I tried that and got ZERO response.
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