Booked a car from Europcar Stirling. Turned up to collect our booked car. Presented my UK driving licence to the young lady behind the desk. 'You need a passport', she said. I have an original licence without a photocard. This is entirely valid under Europcar's booking conditions, but not for this lady. 'OK, I have my works photo card'. 'I need a passport'! 'My wife has her UK licence, with photo', is that OK?'. 'I need a passport'. 'Can we speak to your manager?'. (Very Reluctantly) ' I will speak to my manager'. She did, at length, telling her she didn't want to accept the booking. We eventually asked to speak to the manager direct. I explained I had a works identity card and she said 'Yes that's fine'. Our lady (grumpy) then proceeded , with great ill grace, to slowly re-enter, line by line, the info that was already on her computer system - I know because I had pre-entered it. She was clearly unhappy. In the background, the phone rang continuously, unanswered. Customer service at its worst.
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