When booking a car via Europecar though the Easyjet website on my Easyjet account, I very carefully changed the main driver to my husbands name (we have a problem in the past and wished to avoid it again). Paid for the car hire on my husbands credit card. when arriving at Manchester Airport, was told at Europcar desk that the computer was holding my name as main driver and despite our explanation that this was incorrect and that the booking was paid for in my husbands name. They refused to release the car to my husband. I did not have my driving license with me. Common sense should have enabled the man behind the desk to release the car, same name, name on driving license matched credit card that was used to book. But no, our booking was cancelled. we were told we had to claim the money back from Easyjet... he said we cannot get any paperwork to help us with our claim. how do we prove to Easyjet that we did not use the car..? He did offer to make us a new booking at £450 for four days!!
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