Booked a car through the website for a trip to Belgium (CRL) and paid in advance and provided the flight details.Flight ended up being delayed, called ahead and advised the flight was delayed. Arrived at their office at 1810 to find out they had packed up and gone home at 1800.Called their customer services who advised that I should simply re-arrange and collect the car the next morning (obviously not a realistic option).The next day my card was charged a further €90 as as no show fee (not deducted from my refund, charged on top!)Top tip for next time, don't bother paying them in advance if you think there's any chance your flight could be delayed!I went upstairs to SIXT, who were friendly, helpful, and gave me a free upgrade. (they were also open, which was massively helpful).
Claim your business profile now and gain access to all features and respond to customer reviews.
Europe's #1 car hire company, offering great prices, great deals and great service. With a large fleet of luxury, fun and standard cars and a wide range of vans, you're sure to get the vehicle that meets your every need. Book direct for our best price guaranteed.