Confirmed Booking for car to be delivered at home on Saturday between 9 and 12. Wait in all morning. Receive phone call from Europcar at 11.09 but I was on the phone to the AA. Returned call 3 minutes later, told to press option 3 then 2 for Northampton office. 15 minutes of hold music then disconnected. Tried that 4 times, call not answered. Got a lift to Northampton office and told my car has been given to someone else and booking changed to Monday because “obviously we have a waiting list” Asked why I had been waiting all morning for my car and why they do not answer the phone. Met with a blank expression from the 2 staff. Told I would get the car on Monday. Told them that was useless to me and they can’t operated like this. Informed them to cancel booking. Shocking way to treat customers. Would prefer Zero stars.
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