If give them no stars if I could. They really are dreadful and abysmal. I had an accident on Thursday was meant to get the curtesy/hire car on Friday at 2pm delayed to 4pm I needed to go to the hospital rearranged for Saturday explained I needed to go out by 2pm assured it would be delivered before 1pm as the office closed at 1pm called them twice on Saturday to ask where the car was as it hadn’t arrived at 11:45 they said they’d call 30mins before at 12:45 I called back was left in a queue. No call no car. Given the stress of an accident you’d expect the replacement car process to be less stressful. Not for these guys terrible customer service, nobody seems to know what they are doing now I’m without a car till at least Tuesday. A simple phone call would have been nice instead of me having to chase them!
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