After checking availability online I called to confirm availability of the car at Oxford (Littlemead). They confirmed and I booked & paid for pick up 2 hrs later. But after arriving at the branch they said they had cancelled my reservation as they have no cars. Even though I had checked online and on the phone. I spent £65 to get to the branch and back as this was my closest branch with availability. It’s completely unacceptable the call center and website would accept a booking. This is misleading and irresponsible. It’s not a human error or one off, I asked staff in the branch and nearby companies and they said it’s a regular occurrence. Now I have to wait 28days for refund and still have no car.
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