First issue was the fact that the website doesn't differentiate between Perth City UK and Perth City AU and we booked for the wrong country. In branch customer service was a shocker - an utterly disinterested young lady. We managed to cancel the Perth AU booking and book for UK and we collected a van that was not clean. The interior was pretty grubby all round, the exterior had a LOT of damage on it. There was no manual/handbook and the passenger airbag was switched off and the Adblue light was flashing within 50 miles of our journey. We also collected it with a tank that wasn't full of fuel. When the van was returned we were told it had to have a full tank of petrol. Mentioned that it hadn't been full initially to disinterested bimbo.... and got a blank stare. Not impressed with the service or the vehicle at all. Won't be going back. Worth paying a little bit more for better service and a better vehicle.
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