I rented a car from Europcar at Gatwick south terminal for a week from 5th June and when I dropped it back I was told by the man checking it in all was in order. No damage was seen as none existed and it was refuelled. I proceeded to the airport with my elderly mum. Today a week later I received a letter by email from Europcar from their insurance department telling me that there was left side left mirror cap/housing scratch >5-15 cm and that I am liable for an excess. I have a speech impediment so I had my husband ring them to discuss because of my poor speech I didn’t pass their data checks and needless to say they can’t discuss with him. GDPR They told me to send an email because my speech is poor. I feel I have been targeted here as a soft touch. There was no damage and this is all a lie. I can do without this stress. I advise you don’t ever consider a rental from this company. It was my first and last rental. This is a scam I am faced with. I sent an email and I await a reply. This rental company isn’t worth the hassle and will cost me a lot if they succeed in telling me I damaged a car which I didn’t. Ps following the reply below I have emailed many times and all I am told by three different replies there is there was damage on the car on return and I have been sent a ‘statement of return’ dated correctly but with a forgery signature on it. It states I ageee to damage on a side mirror. Doesn’t this really make you so annoyed. Where is the justice here. I have asked repeatedly for the name of the staff member but that person remains anonymous. They are hiding behind a company with a large customer services department but they are BAD. A photo attached but because this was not pointed out at the time of return I have no way to confirm this was or was not present. This is evil. I am 56 and I have been renting cars for 36 years and never have I had an experience as this. It’s pure fraud and this needs to be called out for what it is and Europcar need to look into this and their employees involved here. There are two who accepted back the car and one of those is the man at the rental desk the day I hired the car. Who needs this hassel. Now a bill by email today for €274. Believe me they have picked the wrong person to annoy and I will not be parting with any of my money to settle this fraudulent bill. I am an honest person and if there was damage on the car and it was pointed out to me on return then I would be the first to pay up. In fact I have an insurance for the excess but this is wrong on all accounts and I will not be settling. How dare they treat their customers like this. Shame on them and shame on all Europcar for allowing this to happen despite my emails. If I lived near Gatwick airport I would go to the europcar office there and find the members of staff involved. I would insist on looking at the damage on the car to measure if this scratch exists and if it is over 5cm even though this is now 5 weeks today after the car was returned. Europcar you are awful
Claim your business profile now and gain access to all features and respond to customer reviews.
Europe's #1 car hire company, offering great prices, great deals and great service. With a large fleet of luxury, fun and standard cars and a wide range of vans, you're sure to get the vehicle that meets your every need. Book direct for our best price guaranteed.