SCAMMERS! They paid for a Parking Charge Notice issued 'by mistake' so they never gave me the chance to appeal. Even though I had proof of payment on Revolut. So they charged me £60 weeks later without notice for the PCN and another $40 for their admin fee. Revolut froze my card immediately before the money was deducted and I got in touch with Europcar customer service. While the correspondence was still ongoing, they sent me a letter from their legal team threatening me with legal consequences if I don't pay within 14 days. Meanwhile they take a week to answer each email.They said this is normal practice and I should have the right to appeal. But both Initial Parking and POPLA confirmed that once a PCN is paid, the matter is closed. A quick Google search about this returned forum threads talking about this scam between Initial Parking and rental companies. Yet they are pretending they're not aware of this. So beware!Now they will reply to this review with a canned response (like they did on other sites) as if I haven't already been corresponding with their customer care for weeks. Forced to communicate with 3 different Europcar departments who clearly don't liaise between each other. It's like going round in circles and talking to a brick wall.EDIT: And there it is! The same canned reply on every negative review. They don't even bother to read the content. Don't worry, keep making fools of yourselves and proving dissatisfied customers right.
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