Absolutely disgusting how they treated me. I have been renting for a couple of months and always pay each week to extend another week as required. I returned the first vehicle in perfect condition with a full tank and never received my deposit back. I then got another because it was my only option at the time and I was told I would receive my deposit back within 10 working days. I was made to pay another deposit for the new rental agreement so at this stage europcar had stolen my £250 and since have been given another £250. I then noticed money had been attempted to be taken out my bank account to the tune of £559 for no reason. I’ve since had another payment try to be taken from my account of nearly £400. I have paid over £1500 total to rent vehicles for 8 weeks and europcar are still wanting to steal money from my account without any correspondence or reasoning. Scamming company that must be doing this to everyone that rents from them. I will also copy and paste this onto every review site available so all can see it’s not just them that europcar have scammed. It’s everyone that uses the company in full trust that they’ll be given a decent well maintained vehicle and a fair price and total cost for a rental. The car they gave me struggled getting to 30mph and would start rolling backwards when going up any sort of incline. What a horrible company to rent from I’d use enterprise if I was you they charge a bit more but then they don’t become scum bag theives when it comes to requesting your deposit back. They provide vehicles that are properly maintained and suitable to drive in all conditions too
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