My elderly father is frist time visited me in the UK , I rented a car for him from this company (Europcar). When he went to pick up the car, they told him that the car he had rented was not available and asked if he would like to use a different model instead. They did not indicate at the time that there would be any additional charges. However, this despicable company later charged us £285.6 for an upgrade fee and £149.92 for parking fees! These charges are extremely unreasonable! The staff did not clearly explain the charges and it is evident they took advantage of my elderly father, deceiving him and exploiting his trust in the company's employees. We ended up paying twice the expected amount! The charges are unclear and highly unreasonable. Despite multiple inquiries, I have been unable to obtain a receipt from the staff. The cost for renting the car for ten days exceeded £1000! I hope this company can provide a reasonable explanation and follow up on this issue, or we will take further action!
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