My booking elsewhere was cancelled the night before at 11pm with the proviso I would have another car ready when I woke up: No car. I hastily booked with Europcar at Gatwick and was there 90” later. Despite the computer booking machine being down and quite a queue, Vladimir was quick, efficient, pleasant, tried no hard sell, treated me like an adult, and gave me an upgrade from a Vauxhall Meriva to a Mercedes CLS series III at no extra cost. Returning car overnight was easy. 5* service, like once-upon-a-time.
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