Arranged a rental online prior to arrival, including giving flight details. This was late at night (landing 11.15pm) however seeing as I arranged collection for this time and gave my flight details I didn't think it would be an issue. Due to long security lines, we arrived at the desk for just past midnight. However the desk was closed and no one was there. I tried called the number provided but the phone on the empty desk in front of us just rang! Luckily another rental company was still open and managed to arrange a car for us- obviously at a higher price as we took all they had left! Then to make matters worse I was still charged by Europcar and took numerous calls/emails to get a refund. Then when the refund arrived it was for less than I was charged! I picked Europcar thinking a bigger company would be more reliable but now I will always AVOID.
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